Terms of Business

Guarantee Policy

All our instruments are supplied with a minimum of 3 year’s warranty against manufacturing defects to the original buyer. If your instrument develops a fault due to manufacturing defect within the warranty period, we will quickly repair or replace the item for you, and if we are unable to do this we will offer you a refund. Note that dents and damage through usage are not covered by the guarantee. In the unlikely event that your goods are damaged during transit to you, please inform us as soon as possible and we will quickly replace the item for you free of charge.

Note that cases and gig bags are not covered by this warranty, as are too frequently damaged by rough treatment by customers.

Returns Policy

You can purchase from Wessex Tubas with complete confidence and peace of mind. Once your instrument is delivered, you have 14 days to decide that you definitely want to keep it. If you decide an item is not suitable for any reason, you can return it back to us for replacement or full refund excepting delivery charges.

If you return anything you must ensure that the goods are properly packaged and sent at your cost by a secure carrier: it is your responsibility to take reasonable care to ensure that they reach us undamaged.

We recommend that you use a recorded delivery service for any returns.

We do not charge any restocking fee for return of goods. We want you fully satisfied!

Delivery of Goods

We will deliver your goods within one week if in stock. If the item you have ordered is unavailable you will be notified of expected delivery date and it will be sent it as soon as it is available. You can always check availability by phone, or email before ordering.

Shipping will only ever be charged at cost.

Non-delivery of goods

If your goods are not delivered to you within 14 days of expected delivery date you must notify us immediately, otherwise we cannot accept responsibility for the lost goods.

Payment Options

We accept  payment by VISA, MASTERCARD, AMERICAN EXPRESS, by PAYPAL or CASH Test Playproducts at our showroom   If you’d like to try an instrument before you buy it please call us in advance, as we cannot guarantee that all items will be available for demo.

About this web site

This web site provides the latest pricing and information about all the products Wessex Tubas LLC supply. Prices are displayed in US dollars.

Copyright of photographs

None  of the photos on this website are to be used commercially by another company.