Does Wessex Tubas provide student discounts?

Although we don’t offer a discount to students, all our products are very reasonably priced, offering you amazing quality at truly affordable prices.

What’s more, if you’re a student based in the UK, you may be able to purchase through your school using the Assisted Instrument Purchase Scheme (AIPS), so you don’t pay VAT.

Does Wessex Tubas provide discount for quantity orders?

We offer increasing discounts for quantity orders. Please contact us via email for an individual quote.

Does Wessex Tubas provide finance?

We are unable to provide a finance option on any of the purchases made. If you would like to arrange finance, please contact your financial service provider.

Can I pay for my order on delivery?

We do not offer a ‘pay on delivery’ service at this time.

What forms of payment does Wessex Tubas accept?

We accept payment from all major credit and debit cards, including Visa, Mastercard and AmEx, as well as payment via: PayPal, Bank Wire transfer, Cheque (check), and cash.

Are taxes and duties included in the product prices?

If you’re in the UK prices include VAT, if you’re outside of the UK prices are displayed without tax unless otherwise stated.

Will I be charged tax?

Orders in the UK are charged VAT of 20%. Some other countries and locations are charged tax based on their tax rules. These include Texas in the US. Any tax will be listed in the checkout.

How do I know if I’ve been charged tax?

You will be notified of any tax adjustments in the checkout.

What happens if I don’t pay taxes and duties when placing my order?

Your order may be subject to taxes and duties when landing in your country. You will be contacted by our courier for payment of taxes and duties owed before your order is delivered to you.


How long is the Wessex Tubas warranty?

We provide a three year warranty against manufacturing defects on all musical instruments from the date they were delivered.

What is covered by warranty?

We cover any problem that appears to be as a result of manufacturing, such as joints becoming unsoldered.

It’s important to note that accidental damage, or general wear and tear, is not covered by warranty, and neither are cases.


Do you ship internationally?

We ship all over the world!

So far, we’ve sold to over 50 countries so, rest assured that wherever you are in the world, we can deliver to your door.

All orders are shipped from our main warehouse in UK, and our international shipping rates remain very competitive.

How quickly can I expect my order?

Once your product is in stock* at our UK warehouse and a final quality check has been carried out by a member of the team, we will endeavour to ship your order on the next business day.

We use FedEx for our deliveries and shipping usually takes between 3 & 5 working days to the US and Europe. For UK deliveries, we aim to deliver on the next working day.

*Please note that if we do not have your desired item in stock and available to despatch, we will contact you with an expected delivery time.

What couriers do you use?

All our shipments are usually delivered by FedEx to get orders to you as safely as possible at the lowest possible price. We may use other couriers as and when required.

What is express shipping?

Where our standard shipping takes between 3 & 5 working days from our UK warehouse to the US and Europe by FexEx, express shipping means we will ship your item(s) using the fastest available service, as long as in stock and after we’ve carried out the final quality checks.


If an item is available on back-order, when can I expect?

That will very much depend on if the item is already in the production process. Please contact us by email for a predicted delivery period for back-ordered item.

How do preorders work?

Preordering from Wessex Tubas simply means you’re reserving an item that is not currently available or has been planned for future release.

When you preorder an item, we’ll ask that you pay a deposit to reserve your item(s) for when they become available.

Once they arrive at the UK warehouse, we’ll then ask you to pay the remaining amount and ship your item(s) as soon as possible.


Can I return the item if I am not satisfied?

For instruments: You can return any instrument bought from Wessex Tubas within 14 days of receiving it for a full refund, minus shipping costs. 

However, please contact us before returning your item so we can provide you with return labels and a collection booking with our dedicated courier to ensure the safe return of your item/s. When returning the instrument, it must be in its original packaging and in ’as received’ condition. 

Please note that shipping charges apply to refund upon return of your item and any damage will also result in reduced refund.

To initiate a return, please email coda@Wessex-tubas.com with details of why you want to return, so we can assist.

For accessories: Sale on accessories is final, meaning that we are unable to accept any returns on our range of brass instrument accessories.

Route Package Protection

What is Route and Green Package Protection?

Route's Green Package Protection is an optional package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what.

Every time you add Route to your order, a donation is made to agroforestry initiative that removes CO2 from the air and promotes a flourishing ecosystem.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery.

What is Carbon Neutral Shipping?

Route is covering the cost to neutralize shipping emissions when you add Route "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection, with the additional benefit that your shipment is carbon neutral. By adding Route to your cart, you're automatically taking instant climate action – no donation required.

How does Green Package Protection/ Carbon NeutralShipping work?

Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.

Where is My Order?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

How Does Route Work?

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team works with Wessex Tubas to ensure that your order gets replaced, speedily repaired, or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim?

How Does Route Process Refunds or Reorders?

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes. Route insurance Premium cost will not be refunded.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded, or repaired speedily free of charge. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

When Should I File a Claim?

Marked As Delivered (Stolen)

  • Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered.
  • Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost)

  • For UK domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
  • For international orders including the USA, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.


  • Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here

What if My Order Never Arrives or is Stolen?

Route definitely helps cover these instances! To protect your order against loss or theft, add Route Green Package Protection at checkout.

What if My Order Arrives Damaged?

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.

You can file a claim with Route here. If you did not protect your shipping with route contact Wessex Tubas direct using email coda@Wessex-tubas.com

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet? Download here

What are Route's Terms and Conditions?

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Is Route a Licensed Insurance Company?

Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

What if I do not subscribe to Route on ordering?

Wessex Tubas will handle your problem in the same way we always have and try to resolve the issue to your satisfaction. No service has been removed - Route just provides a faster and more efficient means to address shipping problems. If you have not subscribed to Route package protection, email coda@Wessex-tubas.com if your order is delayed or unfortunately arrives damaged.